The Protect mobile application is available for download from the Apple App Store for iOS devices and the Google Play Store for Android devices.
Sign In
To begin, securely sign in using your existing Protect organizational credentials. The same username and password for the web platform are used for the mobile app.
Permissions & Roles
The mobile application inherits the same robust permission and role structure as the Protect web platform. Your assigned role determines your level of access and capabilities within the app.
Alert Viewer
View alerts
Operator
View alerts
Manage people and person groups
Admin
View alerts
Manage people and person groups
Access and modify system settings
Perform bulk actions
Alerts
Browse Alerts
The Alerts screen is your central hub for viewing rule-based alerts as they happen.
Alerts Filters and Search
1. Location Tree (Left Panel)
The left panel contains a hierarchical tree structure used for primary navigation.
Search Functionality: Users can search the tree by Location name or Stream Name.
Hierarchical Filtering: Selecting a specific node in the tree filters the Alerts page to show only alerts associated with that location and all its descendant (sub-location) nodes.
2. Attribute Filters (Right Panel)
Once a location is selected, the results can be further narrowed using the right-hand filter panel. These filters allow for granular refinement based on specific alert metadata:
View an Individual Alert
Tap on any alert in the list to open a detailed view. This screen provides complete context for the event, including:
Breadcrumbs - Displayed at the top of the detail view. These indicate the exact placement of the stream within the organizational hierarchy
Alert clip - This clip displays a period of time around the alert detection, you can use different features by tapping on the video. You can start/stop, view in full screen.
Live View - The alert video player includes a "Live Preview" button that allows you to switch from the recorded alert to the live stream (if available).
Rule Name: The specific rule that triggered the alert.
Event Images: High-resolution images or frames captured during the event.
Person Group: The group the recognized person belongs to.
Timestamp: The exact date and time of the event.
Stream: The source stream that detected the event.
Managing Person Data from Alerts
If the alert involves a detected face, you can enroll or update a Person directly from this screen. Depending on whether the person was recognized or unknown, specific actions are available:
For Recognized Persons (Assign Image) If the alert identified a known person, you can improve their future recognition accuracy by adding this specific alert image to their profile.
Tap the Assign Image icon.
The "Edit Subject" screen will open with the alert crop automatically added as a new reference image.
Save the changes.
For Unknown Persons (Add Person) If the alert detected a face but marked it as "Unknown," you can create a new identity or link it to an existing one.
Tap the Add Person icon.
Smart Matching: The system will check your Watchlist for similar faces.
If matches are found: You will be offered up to 3 existing profiles to choose from. Selecting one will assign the image to that person.
If no match is found: A "Create Person" screen will open. The name will default to "[Alert ID] - Unknown" (which you can rename), and the alert image will be pre-filled.
Note: These actions are available only for Face-type alerts. They are disabled for Body alerts or older alerts that do not contain facial data. A person profile can hold a maximum of 10 images.
Alert Notifications
The "Refresh" Pop-up (iOS & Android)
When a new alert arrives that matches the user's notification preferences but is not yet visible on screen, an in-app pop-up prompts the user to refresh.
Message: "Refresh to get latest alerts."
Filter logic: The pop-up only appears if the incoming alert matches the user's Mobile App Notification Settings.
Settings dependency: Works regardless of whether Mobile System Notifications are ON or OFF - it relies entirely on the Notifications filters.
The Bell Icon (iOS Only)
Because iPhones cannot always maintain a full history of alerts received while the app is offline or notifications are disabled, a Bell Icon is used to surface missed alerts when the user returns to the app.
Trigger: An alert arrives while the user's Protect App Notifications are turned OFF.
Behavior: A Bell Icon appears next to every alert in the list that did not trigger a system notification
Persistence: The Bell Icon is permanent and is never removed - even after the user opens the alert.
Note: Users may receive new alerts that fall outside their mobile notification filter. Those alerts will still appear in the list when they open the app, but will be marked with a Bell Icon to indicate they were not pushed as a notification.
People & Person Groups
People Tab
This is the default view, presenting a comprehensive list of all individuals in the system. Each person's entry provides an at-a-glance summary:
Name: The full name of the individual.
Profile Image: The primary reference image for the person.
Quality Indicator: A color-coded icon (green/red) indicating the quality of the reference image for recognition purposes.
Last Updated: The timestamp of the most recent modification.
Add or Edit a Person
To add a new person, tap the + icon in the People tab. When adding or editing, you can configure the following fields:
Name: The person's full name.
Reference Image: Choose a primary image that will be used main reference image.
Description: Add any relevant notes or identifiers.
Person Group(s): Assign the person to one or more existing groups.
Image Upload: Add up to 10 images for a person.
Duplicate Check:
To maintain data integrity, the system automatically checks if a similar-looking person already exists. If a potential match is found, you are presented with two options:
Add Image to Existing Person: If the person is the same, you can add the new image(s) to their existing profile.
Create New Person: If this is a different individual, you can proceed to create a new, separate profile.
Person Profile View
Tapping on any person in the list opens their detailed profile, which includes:
All associated images, with the primary reference image highlighted.
Full Name and Description.
A list of all assigned person groups.
Person Groups Tab
Navigate to the Groups tab to view and manage all defined person groups. Each group in the list displays:
Group Name
Total People: The total count of individuals within the group.
Description
Last Updated: The date the group was last modified.
Add / Edit Person Group
To create a new group, tap the + icon on the Groups tab. The following fields are available:
Group Name: A unique name for the group.
Description: An optional description of the group's purpose.
Add People: Select and add individuals from the existing list of people to populate the group.
System Settings (Admin Only)
From here, administrators can:
Configure Retention Policies: Define how long alerts are stored in the system.
Manage Support Access: Enable or disable remote access for the Support team for troubleshooting purposes.
Adjust Audit Log Verbosity: Control the level of detail captured in the system's audit logs.
Manage Data Sharing: Configure preferences for sharing anonymized data for product improvement.
